At Solemni Services Inc. (“Solemni,” “we,” “us,” or “our”), we are deeply committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our funeral service price comparison platform (“Service”). By using our Service, you agree to the terms outlined in this policy.
This Privacy Policy is designed to provide clarity on how your data is collected and processed by Solemni. We prioritize transparency and are committed to safeguarding your privacy in compliance with applicable laws, including the SOC2 and the General Data Protection Regulation (GDPR).
If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:
• Email: support@solemni.com
• Address: 896 - 1055 Rue Lucien-L'Allier, Montreal, QC H3G 3C4
• Phone: 514-442-2057
We collect various types of information to provide and improve our Service. The types of information we may collect include:
• Personal Information: This may include your name, email address, and other information you provide when filling out forms on our website.
• Browsing Data: We may collect information about your interactions with our website, including IP addresses, browser type, and browsing behavior, to enhance user experience and improve our services.
• Cookies and Tracking Technologies: We use cookies and similar technologies to track your activity on our website and hold certain information. You can manage your cookie preferences through your browser settings.
The information we collect is used for various purposes, including:
• Service Delivery: To provide and maintain our Service, including processing transactions and responding to inquiries.
• Personalization: To tailor the content and advertisements you see on our website based on your preferences and browsing history.
• Improvement: To analyze and understand how our Service is used, allowing us to enhance and optimize the platform for a better user experience.
• Communication: To send you updates, promotional materials, and other information that may be of interest to you. You can opt out of receiving such communications at any time.
We may share your information with third parties in the following circumstances:
• Service Providers: We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related tasks, or assist us in analyzing how our Service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
We use commercially reasonable precautions to help keep your personal information safe and stored securely. However, we cannot ensure the security of any information you transmit to Solemni Services Inc. or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed.
Please do your part to help us. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails between you and Solemni Services Inc., at all times.
Your privacy settings may also be affected by changes to the social media services in which you connect to. We are not responsible for the functionality, privacy, or security measures of any other organization.
Following termination or deactivation of your account, Solemni Services Inc. or its Service Providers may retain information (including your profile information) and User Content for a commercially reasonable time for backup, archival, and/or audit purposes.
Email our support team to know about deleting your account team support@solemni.com.
Our Service may contain links to other websites not operated by Solemni. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
If you are a resident of the European Economic Area (EEA), you have the following rights:
• Access: The right to request copies of your personal data.
• Correction: The right to request correction of any inaccurate information.
• Erasure: The right to request that we delete your personal data.
• Restriction: The right to request that we limit the processing of your personal data.
• Portability: The right to request the transfer of your data to another organization.
• Objection: The right to object to the processing of your data in certain circumstances.
To exercise any of these rights, please contact us at support@solemni.com.
As part of our commitment to SOC2 compliance, you have specific rights related to the protection and security of your data:
• Confidentiality: Assurance that your data is protected from unauthorized access during storage and transmission.
• Security: Implementation of rigorous security controls to protect against unauthorized data breaches and ensure data integrity.
• Availability: Ensuring that the system is available for operation and use as committed or agreed upon.
• Privacy: Protecting personal information as required and providing transparency on data collection and usage.
You can inquire about these practices and your rights by contacting us at support@solemni.com.
If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please reach out to us via email at support@solemni.com.
Solemni reserves the right to update or change this Privacy Policy at any time. We will notify users of significant changes by updating the Privacy Policy on our website and indicating the date of the latest revision. Your continued use of the Service following any changes constitutes your acceptance of the new terms.
